Our Privacy Policy

Silva Travel collects and uses your personal information to operate the Silva Travel Web site and deliver the services you have requested. Silva Travel also uses your personally identifiable information to inform you of other products or services available from Silva Travel and its affiliates.

Silva Travel may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Silva Travel does not sell, rent or lease its customer lists to third parties. Silva Travel may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party.

In addition, Silva Travel may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Silva Travel, and they are required to maintain the confidentiality of your information.

Silva Travel does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Silva Travel keeps track of the Web sites and pages our customers visit within Silva Travel, in order to determine what Silva Travel services are the most popular. This data is used to deliver customised content and advertising within Silva Travel to customers whose behaviour indicates that they are interested in a particular subject area.

Silva Travel Websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:

• (a) Conform to the edicts of the law or comply with legal process served on Silva Travel or the site
• (b) Protect and defend the rights or property of Silva Travel
• (c) Act under exigent circumstances to protect the personal safety of users of Silva Travel, or the public

Silva Travel secures your personal information from unauthorized access, use or disclosure. Silva Travel secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Silva Travel will occasionally update this Statement of Privacy to reflect company and customer feedback. Silva Travel encourages you to periodically review this Statement to be informed of how Silva Travel is protecting your information.

Silva Travel welcomes your comments regarding this Statement of Privacy. If you believe that Silva Travel has not adhered to this Statement, please contact Silva Travel at info@silvatravel.co.nz

We will use commercially reasonable efforts to promptly determine and remedy the problem.